Jamie Harris

Account Director

Expertise: Product Definition, User-Centred Design, and Strategy. Senior-level Team and Client Manager.

Creating Strategies for optimizing product Usability, Customer Satisfaction and Loyalty.

Jamie’s expertise lies in branded user experiences for the web and Video on Demand - as well as ‘real-world’ product development.

His approach balances user advocacy with commercial strategy - optimising User Experience and drafting User Negotiation Strategies, in order to encourage uptake of the product and increase actual revenues.

Jamie’s core skills include:

• Business Requirements Gathering and Analysis
• Strategy and Road-mapping
• User Requirement/Functional Specification
• Information Architecture and Navigational Design
• Conceptual Prototyping of User Interfaces
• Usability, Accessibility and Competitor Analysis
• User Testing by ‘real users under realistic conditions’
• Brand Consultancy and Graphical Design Implementation
• Project Management

His key clients have included: Sapient, Kangaroo VOD, Anne Summers, MessageLabs, and Endemol.

During his term as a Strategic Account Manager at Agilisys, Jamie was responsible for web strategy, leading the customer experience design and development team, and the strategic management of clients including:

• AOL
• British Telecom
• Hammersmith & Fulham Council
• Hewlett Packard
• McDonald’s UK
• NPower