Account Director
Expertise: Product Definition, User-Centred Design, and Strategy. Senior-level Team and Client Manager.
Creating Strategies for optimizing product Usability, Customer Satisfaction and Loyalty.
Jamie’s expertise lies in branded user experiences for the web and Video on Demand – as well as ‘real-world’ product development.
His approach balances user advocacy with commercial strategy – optimising User Experience and drafting User Negotiation Strategies, in order to encourage uptake of the product and increase actual revenues.
Jamie’s core skills include:
- Business Requirements Gathering and Analysis
- Strategy and Road-mapping
- User Requirement/Functional Specification
- Information Architecture and Navigational Design
- Conceptual Prototyping of User Interfaces
- Usability, Accessibility and Competitor Analysis
- User Testing by ‘real users under realistic conditions’
- Brand Consultancy and Graphical Design Implementation
- Project Management
His key clients have included: Sapient, Kangaroo VOD, Anne Summers, MessageLabs, and Endemol.
During his term as a Strategic Account Manager at Agilisys, Jamie was responsible for web strategy, leading the customer experience design and development team, and the strategic management of clients including:
- AOL
- British Telecom
- Hammersmith & Fulham Council
- Hewlett Packard
- McDonald’s UK
- NPower
Social Media